1 Scope

All deliveries and services are provided exclusively on the basis of the following General Terms and Conditions. We do not recognize deviating or additional general terms and conditions of our customers unless we have expressly agreed to their validity in writing.

2 Contractors

The purchase contract is concluded with

Ruttloff jeans, Johann Ruttloff, Leipziger Straße 33, 01097 Dresden, Germany

For questions, complaints or claims I can be reached on weekdays from 10:00 to 15:00 by phone +49(0)162-2684199 or at johann@ruttloff-jeans.de.

3 Conclusion of contract

My offers on the Internet are to be understood as a non-binding recommendation catalogue of my articles and products and do not constitute a binding offer to conclude a contract.

A purchase contract is only concluded when I bindingly accept the buyer’s order. By placing an order via the online shopping basket system, the Buyer makes a binding offer to conclude a purchase contract for the purchase of the relevant product. I accept the order by sending an order confirmation by e-mail or by delivering the goods. The condition for an effective conclusion of the contract is always that the order process is completed with the sending of the order.

4 Prices and shipping costs

The prices and shipping costs stated at the time of the order apply. These prices are prices in euros including the applicable statutory value added tax.

If applicable, further costs for import duties or similar will be charged in some countries.

5 Delivery

a) for collection goods in stock

The delivery time can take 1-3 working days for Germany-wide shipments, depending on the destination. Delivery will be made by UPS or another delivery service chosen by me to the delivery address or Packstation specified by the customer.

b) for collection goods in stock with reduction

The delivery time can take 1-3 working days for Germany-wide shipments, depending on the destination. Delivery will be made by UPS or another delivery service chosen by me to the delivery address or Packstation specified by the customer.

c) for “custom jeans

The goods will be manufactured for you after receipt of the order. The delivery time can take 20-30 working days for Germany-wide shipments, depending on the destination. Delivery will be made by UPS or another delivery service chosen by me to the delivery address or Packstation specified by the customer.

6 Payment methods

Payment can be made either by bank transfer with prepayment or PayPal.

7 Retention of title

The goods remain the property of Ruttloff-Jeans until full payment has been made.

8 Damage in transit

If goods are delivered with obvious transport damage, please complain about such faults to the deliverer as soon as possible and please contact me immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or transport insurance.

9 Warranty for material defects, care, return

Customers who purchase as consumers within the meaning of § 13 BGB (German Civil Code) have a right of revocation in accordance with the statutory requirements (§§ 312d, 355 BGB). Details of this can be found in the cancellation policy. Excluded from the right of revocation are individually manufactured or modified products such as jeans according to cofiguration or stocked collection goods with shortening.

The Buyer must notify us in writing (by e-mail) of any obvious defects in a product without delay, but no later than 14 days after receipt of the goods.

I am liable for material defects in accordance with the applicable statutory provisions, in particular §§ 434 ff BGB. Normal wear and tear of the goods do not justify a warranty claim, in particular the washing and care instructions supplied must be observed.

The colours of the fabrics, yarns etc. shown may vary for technical reasons. I would like to draw your attention in particular to the size tables in the articles, where production-related size deviations of ±3% may occur. The specified length shrinkage and washing instructions in the product description must be observed.

As a rule, small deviations in size and colour do not justify claims for defects. The right of withdrawal remains unaffected by this, of course.

The return is free of charge for the buyer within the 14-day cancellation period. For the best possible return shipping, the buyer should contact us by email at johann@ruttloff-jeans.de. The corresponding return slip will then be sent to you in pdf format within one working day. For returns from other countries and member states of the European Union, the buyer shall bear the shipping costs.

The return address is:

Ruttloff-Jeans, Johann Ruttloff, Leipziger Straße 33 – Hinterhaus, 01097 Dresden, Germany

10 Applicable law and place of jurisdiction

The invalidity of individual provisions of the purchase contract shall not result in the invalidity of the entire purchase contract. German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Unless otherwise stated in the contract confirmation, my place of business shall be the place of performance. The language available for the conclusion of the contract is German.

Alternative Dispute Resolution pursuant to Art. 14 para. 1 ODR Regulation and § 36 VSBG:

The European Commission provides a platform for online dispute resolution (ODR), which you can find at https://ec.europa.eu/consumers/odr. Consumers have the possibility to turn to the general consumer arbitration board of the Zentrum für Schlichtung e. V. (Strassburger Str. 8, 77694 Kehl, Germany) for the settlement of their disputes. I am obliged to participate in dispute resolution procedures before this body. I will participate in such a procedure.