Instructions for cancellation

Right of withdrawal for collection items

You have the right to cancel your contract within fourteen days without giving reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of withdrawal, you must contact me (Ruttloff-Jeans, Johann Ruttloff, Wolfener Straße 32-34, Haus J - 1st floor, 12681 Berlin, Germany, www.ruttloff-jeans.com, info@ruttloff-jeans.de)
 by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.



Right of withdrawal for shortened or modified collection items


The right of withdrawal for shortened collection pieces expires due to the customization of the selectable length sizes, except for the standard length 36. The expiry of the right of withdrawal is stated separately during the ordering process. If in doubt, I recommend ordering the standard length and using my free shortening service (www.ruttloff-jeans.com/service). You will not incur any additional shipping costs. Material defects and transport damage to the delivered goods are excluded from the excluded right of withdrawal.



Right of withdrawal for custom jeans


Please accept that the jeans you ordered will be made by me with all the individual information you specified immediately after ordering and that a cancellation is therefore impossible. The expiry of the right of withdrawal will be stated separately during the ordering process. If you have any questions about the configurator and the sizing system, I recommend that you contact me directly at info@ruttloff-jeans.de or +49(0)162-2684199. Excluded from the excluded right of withdrawal are material defects and transport damage to the delivered goods.

Consequences of withdrawal

If you revoke this contract, I have to repay all payments that I have received from you, including delivery costs, immediately and at the latest within fourteen days from the day on which I received notification of your revocation of this contract. For this repayment, I use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

I can refuse repayment until I have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to me immediately and in any case no later than fourteen days from the day on which you informed me of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. The direct cost of returning the goods will be borne by Ruttloff Jeans as a service. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.