Terms & Conditions

1 scope

All deliveries and services are carried out exclusively on the basis of the following general terms and conditions. We do not recognize any deviating or additional general terms and conditions of our customers unless we have expressly agreed to their validity in writing.

2 contractor

The purchase contract is concluded with

Ruttloff-Jeans, Johann Ruttloff, Wolfener Straße 32-34, House J – 1st floor, 12681 Berlin

If you have any questions, complaints or objections, I can be reached on weekdays from 10:00 a.m. to 15:00 p.m. on +49(0)162-2684199 or at info@ruttloff-jeans.de.


3 contract

My offers on the Internet are to be understood as a non-binding recommendation catalog for my articles and products and do not represent a binding offer to conclude a contract.

A sales contract is only concluded when I accept the buyer's order in a binding manner. By ordering via the online shopping cart system, the buyer makes a binding offer to conclude a purchase contract for the purchase of the product in question. I accept the order by sending an order confirmation by e-mail or by delivering the goods. The condition for an effective conclusion of contract is always that the ordering process is completed when the order is sent.

4 Prices and Shipping Costs

The prices and shipping costs stated at the time of the order apply. These prices are prices in euros including the applicable statutory value-added tax.

If necessary, additional costs for import duties or similar may be charged in some countries.

5 delivery

a) in the case of collection goods that are in stock

Depending on the destination, the delivery time can take 1-3 working days for Germany-wide shipments. The delivery is made with UPS or another delivery service chosen by me to the delivery address or packing station specified by the customer.

b) in the case of stock collection goods with reduction

Depending on the destination, the delivery time can take 1-3 working days for Germany-wide shipments. The delivery is made with UPS or another delivery service chosen by me to the delivery address or packing station specified by the customer.


c) for "custom jeans"

The goods will be manufactured for you after receipt of the order. Depending on the destination, the delivery time can take 20-30 working days for Germany-wide shipments. The delivery is made with UPS or another delivery service chosen by me to the delivery address or packing station specified by the customer.


6 payment methods

Payment can be made either by bank transfer with advance payment or PayPal.

7 retention of title

The goods remain the property of Ruttloff-Jeans until full payment has been made.

8 Transport damage

If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and please contact me immediately. The omission of a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or transport insurance.

9 Warranty for material defects, care, return


Orderers who shop as consumers within the meaning of § 13 BGB have a right of withdrawal in accordance with the legal requirements (§§ 312d, 355 BGB). Details to this can be seen in the cancellation policy. Excluded from the right of withdrawal are individually made or modified products such as jeans according to configuration or stored collection goods with a reduction.


The buyer must report obvious defects in a product in writing (by email) immediately, but no later than within 14 days of receipt of the goods.

I am liable for material defects according to the applicable statutory provisions, in particular §§ 434 ff BGB. Normal wear and tear of the goods does not justify a warranty claim, in particular the washing and care instructions supplied must be observed.

The colors of the fabrics, yarns, etc. shown may differ for technical reasons. In particular, I would like to point out the size charts stored in the articles, here production-related size deviations of ‌‌‌‍±3% can occur. The length shrinkage and washing instructions given in the product description must be observed.

Small deviations in size and color usually do not justify claims for defects. Of course, the right of cancellation remains unaffected.

Returns are free of charge for the buyer within the 14-day cancellation period. For the best possible return shipping, the buyer should send an email to info@ruttloff-jeans.de. The corresponding return slip will then be delivered in PDF format within one working day. For returns from other countries and member states of the European Union, the buyer bears the shipping costs.

The return address is:

Ruttloff-Jeans, Johann Ruttloff, Wolfener Straße 32-34, Haus J – 1st floor, 12681 Berlin, Germany

10 Governing Law and Jurisdiction

The invalidity of individual provisions of the purchase contract does not result in the invalidity of the entire purchase contract. German law applies to the exclusion of the UN purchase law. Unless otherwise stated in the contract confirmation, my place of business is the place of performance. The language available for the conclusion of the contract is German.

Alternative dispute resolution under Article 14 1 para ODR Regulation and § 36 VSBG..:

The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr. Consumers have the option of resolving their disputes at the general consumer arbitration board of the Zentrum für Schlichtung e. V. (Strassburger Str. 8, 77694 Kehl, Germany). I am obliged to participate in dispute resolution procedures before this body. I will take part in such a procedure.